Hello, fellow goldbugs, and welcome to our Money Metals Exchange review – freshly updated for 2025!

Money Metals is an interesting case. I?ve followed dozens of precious-metals dealers over the years, and Money Metals continues to stand out, for better… and for worse sometimes, too.?
They offer retail bullion sales, self-directed IRAs, storage options, and a full-slate of IRA-eligible bullion. That is, not just gold and silver, which nearly everyone has access to, but also platinum and palladium options as well..

They have a lot of happy customers, no doubt. But when I dug a little deeper, I found that they’ve had their share of problems as well.?

These guys are very capable of doing a great job. But judging from the mixed feedback I see across multiple review platforms, you need to stay on top of them and make sure they execute properly. Especially if you?re placing large orders or considering storage or ?vault? services with them – which you’ll need to do if you’re considering opening a precious metals IRA with them!In this reviw, I’ll walk you through what you need to know about Money Metals – advantages, disadvantages, whom it’s a good match for, and who should probably look elsewhere.?

Note to readers: Don’t want to read everything? Use this quick navigation menu to jump to the parts that most interest you.?

And if Money Metals isn’t quite the match you’re looking for, click here to learn about our top gold IRA company recommendations for 2025!?

Money Metals Exchange Review Quick Summary

Name: Money Metals Exchange

Founder: Stefan Gleason

Founded: 2010, Eagle, Idaho

Website: www.moneymetals.com

Price: Varies depending on your investments

Rating: 3/5

What is Money Metals Exchange?

Money Metals Exchange is an online precious metals provider and news service based in Eagle, Idaho.

The company’s foundation year is 2010, and since then, it has offered various products at competitive prices and even has different services for its clients.

Money Metals Exchange stated its success and growth are due to its discreetness, dependability, and highly competitive product pricing.

Lately, Investopedia has named it?“Best Overall” online precious metals dealer due to its high integrity, competitive prices, products, and services, and the fact that it also takes time to educate its clients about the industry, the precious metals market, and?how to wisely invest in precious metals.

History and Leadership

Money Metals Exchange started in 2010 when founder Stefan Gleason opened shop in a small upstairs office in the old Eagle Hotel in Eagle, Idaho. His goal was simple: give investors access to bullion without the inflated markups and ?rare coin? sales tactics that were widespread at the time. Gleason believed investors deserved straight metal at fair prices, not collectibles pitched at two or three times their melt value.

Gleason brings a long background in business, public policy, and media, and he?s been a frequent guest on major news networks discussing markets and economic issues. Under his direction, Money Metals grew from a one-person operation into a national dealer with a broad product lineup and its own depository arm.

As the company expanded, Gleason added leadership with hands-on metals experience. Clint Siegner and Mike Gleason help run the day-to-day operations and have been central to shaping the company?s pricing philosophy and customer-facing processes. Both have deep knowledge of bullion markets and industry logistics.

Money Metals Exchange – Enforcement, Disciplinary Actions, And Lawsuits

I found no record of SEC, CFTC, FTC, state securities regulators, or the U.S. Department of Justice issuing penalties, fines, or administrative orders against Money Metals Exchange.

That doesn?t make the company perfect ? you still need to read customer reviews carefully ? but it does mean there?s no known history of federal regulatory sanctions.

They were named in a lawsuit that had nothing to do with investment practices. The plaintiff accused them of not making their website sufficiently accessible under the Americans With Disabilities Act. But no enforcement actions?involve fraud, misrepresentation, or financial misconduct.

What Does Money Metals Exchange Sell??

Money Metals Exchange offers a wide range of precious metal products in?coins, bars, and rounds.?

IRA-eligible bullion products:

• Gold
• Silver
• Platinum
• Palladium

They also offer a variety of non-IRA-eligible metals, too, including:?

• Rhodium
• Copper
• Gold and platinum jewelry

They also support self-directed IRAs, offer secure vault storage via a proprietary depository, and publicize a commitment to transparent pricing and educational resources.

What Is Money Metals Exchange’s Reputation??

Money Metals is fully-accredited with the Better Business Bureau (BBB), holding an A+ rating since 2011.?

They also sport a solid 4.57 stars out of five on the BBB website. Not bad.?

But when I click over to TrustPilot, it’s a different story:?

The company scores a mediocre 3.3 stars on that site, across more than a hundred reviews. Worse, as of this writing in earlyy December 2025, the last 2?3 months have also seen a notable uptick in negative reviews and serious complaints. Here’s what people are complaining about:?

• Some buyers claim their orders never arrived. A 1-star reviewer said their package, shipped via UPS, never showed up ? and alleged Money Metals was unhelpful, offering only a partial refund via the carrier?s insurance, not a full replacement or refund.?

• Others say customer service becomes unresponsive after payment, or that the company ?doesn’t want to hear complaints.? One review noted that after paying via ACH, the customer had no items and no shipping notification within days.?

• Some reported issues with product quality or mis-packaging (e.g., a palladium bar that looked suspect), or were dissatisfied with perceived pricing or order-cancellation policies when metal prices moved between payment and processing.?

• Among the most serious allegations: a reviewer claiming to be a senior on fixed income accused Money Metals of ?fraud on elderly? and charging for insured delivery without honoring the insurance ? describing the situation in strongly worded terms.

Yes, the company has some fans. They seem to be long-time customers rather than recent ones. But whatever the experience these customers who made their major investments years ago, I’m more interested in what customers are experiencing now.

These kinds of complaints suggest there’s a substantial risk when it comes to delivery problems, inconsistent customer support, and fulfillment failures.?

Money Metals ScamReport.com Reviews

November 2025 Update: As of November 2025, Money Metals Exchange’s rating on Scamreport.com is 4 out of 5 (based on 19 reviews), and 2 out of 4 of the most recent reviews left gave them a 1 out of 5 rating.

One of the reviewers left the following comment,

“Do yourself a favor and buy metals someplace else. Very misleading with their website and advertisements.”

Take that for what you will.

Jason’s Note: The fact that the BBB and Trustpilot reviews diverge so much indicates that it’s important to check multiple review sites – not just one. If I had stopped with the Better Business Bureau website, I would not have been aware of the many recent customer service and fulfillment problems the company’s been having recently.?

?

Money Metals Exchange Pros & Cons

Pros

• Live pricing on the website
• Fairly easy to navigate website
• Offer quite a few more products (like rhodium bars for example)
• Has several modes of payment, including cryptocurrency
• A+ BBB rating
• Offers multiple storage options

Cons

• Payment method restrictions
• History of fulfillment problems, especially recently.

How to Buy From Money Metals Exchange?

Buying from Money Metals Exchange is made quick, easy, and simple through its website.

It has a product catalog showing its complete list of products and services.

You can either create an account or not.

It is highly suggested that you have an account on their website if you want to track your orders or be eligible for subscriptions, discounts, and special offers.

Don’t worry because it is free.

First, you go to the product catalog and check out the products.

Once you have chosen the products you want, add them to your “Cart.”

For simplicity, Money Metals Exchange only allows ONE product order at a time.

If you wish to order multiple products, you must repeat the process.After adding them to your “Cart,” you can edit your orders.

Once finalized, proceed to “Check-Out.”

After that, pay for your orders and provide your billing and shipping information.

After you have placed your order, it usually takes 1 to 5 days for your products to be delivered, depending on your chosen depository.

If you ever encounter any issues in the buying process, feel free to call Money Metals Exchange.

Their staff are more than happy to help you out.

What Is Money Metals’ Buyback Policy??

Apart from buying from Money Metals Exchange, you can also sell to them.

If you have precious metals that you wish to liquidate, then give the company a call.

Money Metals Exchange accepts?gold,?silver, platinum, and palladium products.

The steps to sell to Money Metals Exchange are the following:

1. Call Money Metals Exchange and inform them that you wish to sell them your precious metals.
2. They will give you a price for your precious metals, and once you are satisfied with it, you can confirm and lock the price.
3. Check your email because they will send you your purchase order. Moreover, they will provide shipping instructions.
4. Ship your precious metals to Money Metals Exchange.
5. Once they receive your precious metals, they will verify them through an independent third-party scale service provider based on their weight.
6. Once confirmed, they will send you your money and base the final price on the live bid.

Does it offer IRA services?

Since Money Metals Exchange is not an IRA custodian, it can only provide you with IRA-eligible precious metals.

Moreover, it can, instead, connect you with IRA custodians.

It highly recommends New Direction Trust Company,?a precious metals IRA service provider specializing in holding various assets, including precious metals, real estate, and private loans.

Moreover, it has very competitive pricing, with fees starting at only $75 per year.

You can also choose another IRA custodian you select,?and Money Metals Exchange can work with them.

To get started, follow the steps below:

1. Choose an IRA custodian, open an IRA,?and fund your account.
2. Purchase IRA-eligible precious metals from the Money Metals Exchange.
3. Your custodian will issue a payment for your metals and have it shipped to your chosen depository for storage.

Other Money Metals Exchange Services

 

Borrow Against Your Gold

Money Metals Exchange offers competitive interest rates on loans against your ?gold, silver, platinum, or palladium held with the company.?

To borrow against your holdings, you must own at least $20,000 worth of precious metals, which you must store in their proprietary vault in Ohio.?

With that, you can apply for a $15.000 or more loan. Note: This does not apply to all 50 states. Also, you cannot use IRA assets as collateral, except for loans that you keep within your IRA. If you borrow against your IRA assets but don’t keep the money in your IRA, the IRS will deem it a prohibited transaction. That can cause them to disallow your entire IRA, resulting in immediate tax liability and severe penalties.?

To borrow, you must attest that you are using the loan for business or investment purposes, rather than family, personal, or household purposes.

Referral Program

Money Metals Exchange also has a referral?program in which you gain FREE Silver?if you refer others to the company’s services and products.

Here is how it works.

1. You, the referring customer, will receive a FREE 1 oz. SILVER if a new customer mentions your name and places an order.
2. You will also receive an additional SILVER AMERICAN EAGLE if your referrals’ first order reaches at least $5,000.
3. New customers who mention the name of their referring customer will also receive ONE FREE HALF-OUNCE PAUL REVERE SILVER ROUND on their first order with the company.

Furthermore, there are specific rules that you must follow:

• Your referrals must be people outside of your household. Money Metals Exchange referral program will accept only one referral per household. And the referrals must place the order and pay themselves.
• Order values must be rounded down to the nearest $5,000 to calculate the bonus. For example, if the total order is $19,500, it will only give you three free coins instead of 4. The order must reach $20,000 to receive four free coins.
• Referring customers will be granted payment at the beginning of the month for all of the products paid and cleared by their referrals from the prior month.

Shipping and Payment Methods

The shipping time of your products will depend on your payment method because the company will send you your products once you clear the payment.?

Different payment methods take days to clear, and I have listed them below, along with their minimum and maximum purchases.

Moreover, Money Metals Exchange will grant you free shipping for orders that exceed $500.

Money Metals Exchange accepts various types of payment methods, including the following:

• Credit/Debit Card?- cleared takes 1 to 2 calendar days. Limited to a maximum of $575 per purchase
• Paypal?- takes 1 to 2 days to be cleared and is also limited to a maximum of $575 per purchase.
• Personal check?- limited to a maximum of $25,000 per purchase, and it takes 7 to 10 calendar days to clear. There is no minimum purchase amount; however, small purchases may require paying some fees.
• ACH Transfer: It takes 7 to 10 calendar days to be cleared. It is limited to a maximum of $575 per purchase, but to be free of charge, you need to buy at least $500.
• Wire Transfer: The minimum purchase is $3,000, and the maximum is $50,000. It usually takes 1 to 2 business days for the transaction to be cleared.
• Money Order?- maximum purchase order of $25,000 usually takes 7 to 10 calendar days.
• Cryptocurrency: You can purchase products up to $200,000 using this method. Usually, it takes 1 to 2 business days for the transaction to clear.

Money Metals Exchange Pricing

Compared to its competitors, Money Metals Exchange’s pricing is noticeably higher, according to my research. ?But it does offer reasonable buyback prices, as well.?

Storage and Fees

Money Metals Exchange also offers storage services for your precious metals. You can expect to pay about 0.46 or more in yearly fees.?

This value changes depending on the size of your account and the value of your items.

The percentage fee may not be advantageous for larger accounts. If your account size is large, you may be better off looking for a gold vault facility and gold IRA vendor that uses a flat rate, instead.?

Sealed Monster Boxes

A lot of dealers treat sealed mint boxes as an occasional specialty item ? something they stock when they can, but not a real focus.

Money Metals takes a different approach: They make these monster boxes a core part of their product lineup.

They don?t just offer full, sealed boxes of Silver Eagles or Maple Leafs; they sometimes attach better pricing and bulk incentives specifically to those boxes. If you’re accumulating silver in larger increments, that can make a noticeable difference in your cost basis.

Stacker Tip:?

Another small but important detail for some investors: Money Metals also sells empty mint-issued monster boxes.

Most bullion dealers don?t bother with this stuff.

But if you’re a committed stacker and want to consolidate your existing tubes into standardized storage ? or just want your home vault organized the way professional depositories do it ? having access to the real mint containers is a nice touch. It?s the kind of thing you only see from a company that understands the habits and preferences of long-term stackers.

The Bottom Line

For many investors ? especially those buying modest amounts for long-term hold or diversification ? they remain a defensible, even solid choice for years. Which is why It’s dismaying to learn of their recent fulfillment and execution problems, at least according to multiple recent reviewers on TrustPilot. .

As of late 2025, I can’t recommend Money Metals until they can demonstrate that they’ve corrected these problems and can post a long and consistent stream of solid reviews.?

Until then, the nontrivial number of complaints and delivery issues means that if you go with Money Metals, you should proceed with caution. Track your orders carefully, and keep careful records.?

If you’re looking for a better option, click here to learn our top gold IRA company for 2025!?

Jason Van Steenwyk, Contributing Editor
December, 2025

 

Check our #1 Rated Company full of positive reviews & ratings here >>

Check our #1 Rated Company full of positive reviews & ratings here >>

 

Are there “better” options out there?

If you want to diversify or re-up your current stack,Augusta?might be an excellent choice.

They’re a trusted and experienced full-service precious metals firm.

Theyspecialize in taking care of gold and silver IRAs.

And they’ve had much better recent reviews, indicating that they consistently provide a better customer experience.?

Money Metals Exchange

PRODUCTS:

Gold, silver, copper, palladium, rhodium?and platinum

SERVICES:

Buy, sell, loans, storage referral program, IRA

SHIPPING:

Free shipping on all $500+ orders

Augusta Precious Metals

PRODUCTS:

Gold and silver premium and bullion

SERVICES:

Buy, sell, IRA, storage educational resources, investment guidance, affiliate program

SHIPPING:

Free shipping and free insurance on all orders

If you have any questions, please leave them in the comment section below!