Oxford Gold Group Review: Is It Legit? What Happened and What to Do Now

Oxford Gold Group once looked like many other precious metals companies.

A Beverly Hills office, polished marketing, a big focus on gold IRAs, and lots of happy reviews.

Back then, if you searched for “Oxford Gold Group review”, you would mostly see positive reviews and a few ordinary complaints.

That story has changed in a very serious way.

Since mid-2024, Oxford Gold Group has been the subject of customer complaints, a revoked Better Business Bureau accreditation, television news investigations, and reports that retirement money was sent to the company while the metals never reached the depository. ABC7 Los Angeles reported in August 2024 that the Beverly Hills office appeared closed and empty and the phone went unanswered. On November 3, 2026, the oxfordgoldgroup.com domain no longer showed a gold business (details below). Customer accounts and lawsuit claims on this page are allegations, not court findings.

Disclosure: YourGoldIRAGuide may earn compensation if you use the referral links in our Goldco or Augusta Precious Metals reviews. That does not change the facts below, and we do not recommend Oxford Gold Group. Whether any retirement investment suits you is a personal question, so consider talking with a fiduciary adviser or tax professional.

Because this is retirement money, this page keeps confirmed facts, news reports, unproven allegations and our own opinion clearly apart.

You will see:

• What Oxford Gold Group used to offer
• How their gold IRA process worked when they were still operating
• What changed in 2024, and where it stands now
• The current ratings, complaints, and investigations
• What to do if you already sent them money
• Which operating companies we review instead if you still want a gold IRA

If you would rather skip Oxford and compare companies that are operating, see our list of best gold IRA companies. Check each company’s current BBB profile, fees and written terms yourself before you fund anything.

Quick Summary, Oxford Gold Group At A Glance

Name
Oxford Gold Group

Type of company
Precious metals dealer and gold IRA provider

Location
Beverly Hills, California

Founded
Not confirmed from a company document. Trustpilot shows the company’s profile as claimed since July 2017 (checked November 3, 2026).

Main services when operating

• Direct sale of gold, silver, platinum, and palladium
• Precious metals IRA rollovers with storage in third party depositories

Current status (as of November 3, 2026)
Not operating as a gold dealer, as far as we can tell. ABC7 reported in August 2024 that the office appeared closed, the phone went unanswered and the website appeared down, and that the California Franchise Tax Board suspended the company on April 2, 2024 (as reported from the Secretary of State site). The old domain now shows an unrelated page. A secondary source, SafeOunce (October 2, 2026), lists an involuntary Chapter 7 bankruptcy case and several customer lawsuits; we have not read those dockets ourselves. SafeOunce also reports finding no criminal charge and no CFTC, SEC or state order against Oxford.

Better Business Bureau
BBB accreditation was revoked June 25, 2024 “for failure to address disputes in good faith,” according to LendEDU. Money.com (July 29, 2024) quoted BBB saying Oxford “has been unresponsive to BBB regarding pattern of complaints” and that complaints alleged orders “have not been delivered to the depository.” SafeOunce reports an F rating and no accreditation as of October 2, 2026. We could not read the BBB profile itself, so we do not give a current complaint count.

Trustpilot
TrustScore 1.7 out of 5 from 237 reviews, as checked on November 3, 2026. There were no reviews in the last 12 months, and the latest were dated December 12, 2024, October 2, 2024 and September 9, 2024. The raw split is 74% five-star and 23% one-star. Trustpilot weights recent reviews, and ABC7 reported mostly negative reviews from summer 2024, so older praise does not reflect the later complaints.

What ABC7 reported about custodians and depositories
In July 2024, investor Grant Olsen said he moved $200,000 from his 401(k) and that a depository told him the physical gold never arrived. In August 2024, ABC7 reported Equity Trust letters saying it no longer worked with Oxford. These are investor accounts as reported by ABC7, not findings by a court or regulator.

Our conclusion (editorial opinion)
We do not recommend Oxford Gold Group for any new money. Based on the records above, the risk of loss is far higher than with operating companies that have clean, current records.

If you have $50,000 or more to move and want an operating dealer, Augusta Precious Metals states a $50,000 minimum initial purchase (read from its FAQ on October 7, 2026).

Read our Augusta Precious Metals review: fees, minimum and how its rollover works →

Important Warning, Read This Before You Invest A Dollar

If you are reading this review because you are thinking about rolling a traditional IRA or 401 k into a gold IRA with Oxford, you need to know this first.

Throughout 2024:

• Investors told ABC7 they moved tens of thousands of dollars, and in at least one case $200,000, from retirement accounts toward Oxford for metals purchases.
• Equity Trust letters reported by ABC7 said it no longer worked with Oxford, and a Salt Lake City depository said it had no knowledge of one investor’s order.
• In some accounts, the investors said they learned long after funding that the metals had never arrived.

ABC7 Los Angeles ran investigations in July and August 2024 featuring investors across the United States who say their retirement savings were moved toward Oxford and the gold never appeared, while the Beverly Hills office appeared closed and the website appeared down.

A proposed class action was reported by Law Commentary on September 3, 2024. The lead plaintiffs are Howard and Heather Short, and the defendants are Oxford Gold Group and Equity Trust Co. The complaint alleges fraud, breach of fiduciary duty, federal securities-law violations and unfair competition, and reportedly involves clients in 27 states. Secondary listings put the case in the Central District of California (SafeOunce lists No. 2:24-cv-06788); we have not read the docket. These are unproven allegations. SafeOunce reports that no court has found Equity Trust liable. A separate individual case, Larry Jordan v. Oxford Gold Group, Inc., Equity Trust Company, Pedram Granfar and Johnathan Adler, C.D. Cal. No. 2:24-cv-07213, was removed from Los Angeles Superior Court on August 23, 2024 and terminated on October 30, 2024 after the plaintiff voluntarily dismissed it without prejudice (read on PacerMonitor, not on the court’s own docket). A voluntary dismissal is not a ruling on the merits, and no judgment against Oxford has been reported in any source we checked. SafeOunce also lists an involuntary Chapter 7 bankruptcy, In re Oxford Gold Group, No. 2:24-bk-16947 (Bankr. C.D. Cal.), filed August 28, 2024. An Inforuptcy listing seen in search shows the same case number, chapter and August 28, 2024 filing date; we did not read the docket. Check the court docket for current status. If this affects you, our guide on what happens if a gold IRA company goes bankrupt explains the basics — note that guide assumes the metal was actually purchased and delivered to a depository, which is the disputed point in the Oxford complaints.

Because of this, we consider Oxford Gold Group a company you research now only to understand what went wrong, not as a place to send new money.

What Oxford Gold Group Used To Be

Oxford Gold Group presented itself as a Beverly Hills precious metals dealer that helped people move retirement money into physical metals. Its website is gone, so we could not check its own documents. What follows comes from third-party reports.

The company presented itself as a precious metals dealer based in Beverly Hills that wanted to help everyday investors move part of their retirement into physical gold and silver. Their marketing leaned heavily on themes like:

• Protection from inflation and market volatility
• Diversification away from stocks and bonds
• The safety of tangible metals in secure storage

On paper, they offered the same core services you see from other gold IRA firms:

• Selling coins and bars in gold, silver, platinum, and palladium
• Helping open a self directed IRA with a third party custodian
• Coordinating shipment of IRA-eligible metals to a depository holding the metal for the IRA trustee, such as Delaware Depository

They also had:

• A learning center with general articles about precious metals and retirement
• A free “IRA kit” that explained how gold IRAs work
• Phone based sales teams that walked callers through the rollover process

Oxford’s own fee schedule is no longer available. Money.com (July 29, 2024) reported no annual account maintenance fee, storage of $200 a year with a one-year rebate for every $25,000 held, and metal prices that include a markup. Money.com also said Oxford’s site lacked minimums, fees and buyback details. Treat these as historical third-party reports. SafeOunce says a $7,500 minimum appears on only one review page and could not be confirmed.

How Their Gold IRA Process Was Supposed To Work

This is the standard gold IRA sequence, and it is how other reviewers described Oxford’s process. We could not confirm the details from a company document.

Step one, Open a self directed IRA

You would speak with one of their representatives and open a self directed IRA through a custodian. ABC7 reported Equity Trust as a custodian for Oxford customers. The custodian is the company that administers your IRA account.

The representative would help with paperwork and talk you through contribution limits and rollover rules.

Step two, Fund the account

You could fund the new IRA in two ways:

• A transfer or rollover from an existing IRA, Roth IRA, SEP IRA, or 401(k)
• A new contribution, if you met IRS rules

In many of the later complaints, clients describe large rollovers from employer plans, for example $50,000 or $125,000, or more, being moved from a traditional account through a custodian to Oxford for metals purchases.

Step three, Choose precious metals

Once funds were available, you would pick eligible coins and bars, usually from a list of popular IRA approved products such as American Gold Eagles, Canadian Maple Leafs, and certain bars and rounds in gold, silver, platinum, and palladium.

A representative would typically recommend a mix based on your stated goals, with a focus on gold and silver for most retirement accounts.

Step four, Ship to depository

The metals for IRA accounts are not shipped to your home. They are supposed to go from the dealer to a depository holding the metal for the IRA trustee. The IRS does not publish a list of approved depositories. Its Issue Snapshot on collectibles (reviewed July 3, 2026) says bullion escapes the collectibles rule only if a bank or approved non-bank trustee keeps physical possession of it; the list the IRS does publish is of approved nonbank trustees and custodians, which is a different thing.

At this point, the depository should receive the metals, record the holdings under your IRA account, and send confirmation to the custodian.

Step five, Hold, track, and eventually liquidate

Once the metals are in storage, you hold them inside the IRA, the same way you would hold mutual funds or stocks. You can direct the custodian to sell the metal inside the IRA at any age; selling inside the account is not itself a taxable event. Taking the money or the metal out is the distribution, and a distribution before age 59½ generally carries a 10% additional tax on top of ordinary income tax (IRS Topic no. 557, updated October 26, 2026). An in-kind distribution of the metal is reported at its fair market value on the date of distribution.

That is the theory.

The problem is that, in 2024, a disturbing number of investors said the process broke down at the most critical step.

The metals never showed up.

What Changed in 2024, and Where It Stands Now

Here is where we move from “normal gold IRA firm” into “serious red flag territory”.

By mid-2024, complaints reported by the BBB and ABC7 followed the same pattern.

The pattern looks like this:

• Investor rolls a large retirement account into a self directed IRA.
• Custodian sends money to Oxford Gold Group to buy metals.
• The client is told the metals will arrive at the depository in a few weeks.
• Months pass, and the depository still reports no metals on file for that account.
• The investor calls Oxford repeatedly and does not get answers.

According to Money.com, the BBB contacted Oxford on May 24 and June 7, 2024 about a pattern of complaints. LendEDU reports the BBB revoked accreditation on June 25, 2024 for failure to address disputes in good faith. SafeOunce reports an F rating as of October 2, 2026. We did not read the BBB profile directly.

ABC7 Los Angeles reported in 2024 that:

• The Beverly Hills office appeared closed and empty
• The company’s website appeared to be down
• Customers said their retirement money was gone and that their metals never arrived at the depository
• California’s DFPI declined to discuss Oxford specifically, said some metals companies are not required to register, and said it has an anti-fraud statute it can use for enforcement

Law Commentary, on September 3, 2024, reported that Oxford Gold Group faced a proposed class action and state and federal investigations. The complaint alleges that Equity Trust records showed substantial precious metals transactions with Oxford were not being settled. These are allegations, not findings.

A custodian’s involvement is not a safety check. The SEC’s investor alert on self-directed IRAs (most current version February 2023) says custodians do not evaluate investments or promoters and do not verify the financial information they hold, and that using a legitimate custodian does not make an investment legitimate. That is the gap several Oxford customers describe: the money left a real custodian, and nobody at the custodian was responsible for confirming the dealer actually bought and shipped metal. (SEC investor alert)

Beware of lookalike sites. On November 3, 2026, the oxfordgoldgroup.com homepage showed an “Oxford Gold Group” footer on a promotional page about betting sites outside the UK’s GamStop scheme, with no gold content and no closure notice. We do not know who owns or operates that page. Do not treat the old name or domain as a live precious metals company, and do not send money or personal information to anyone using it.

Current Ratings And Complaints Snapshot

Because you are likely comparing companies right now, it helps to see the contrast in a simple view.

Oxford Gold Group, as of the dates shown

• BBB: F rating and not accredited per SafeOunce (October 2, 2026); accreditation revoked June 25, 2024. We could not read the BBB profile, so no complaint count is given.
• Trustpilot: 1.7 out of 5 from 237 reviews, none in the last 12 months (November 3, 2026). For more on warning signs, see our guide to gold IRA scams to avoid.
• News: ABC7 Los Angeles (July and August 2024) reported complaints, depository notices, an empty office and an FBI role.
• Court records: a proposed class action and a bankruptcy case, reported above; all claims are unproven.

Compare that with the operating companies we review

Augusta Precious Metals

BBB profile (checked October 30, 2026): A+ rating, accredited since February 17, 2015, one complaint in the last three years, and 4.93 out of 5 from 136 customer reviews. Trustpilot shows 4.8 out of 5 from 377 reviews; Trustpilot notes that Augusta asks customers to review. No dealer is risk-free, and a minimum of $50,000 rules out smaller accounts.

Is Oxford Gold Group Legit? Where Things Stand in November 2026

This is the most important question for you.

Before mid-2024, the public record on Oxford looked unremarkable: an A+ BBB grade cited by CBS News in May 2023 and mostly positive reviews. That record has been superseded by what follows.

Today, with the information we have now, we would not trust new retirement funds to this company.

Here is why:

• BBB accreditation revoked June 25, 2024 for failure to address disputes in good faith (per LendEDU); SafeOunce reports an F rating and no accreditation as of October 2, 2026, and we could not read the BBB profile ourselves.
• ABC7 Los Angeles (July and August 2024) interviewed investors who said retirement money moved toward Oxford and the metal never reached the depository.
• Law Commentary (September 3, 2024) reported a proposed class action and state and federal investigations; all allegations are unproven.
• ABC7 reported in August 2024 that the office appeared closed and empty, the phone went unanswered, and Equity Trust letters said it no longer worked with Oxford; the reason was not stated in the reporting. The old domain now serves an unrelated page.

There may still be individual investors who had a good experience years ago. Trustpilot’s raw split is still 74% five-star, and older reviews describe friendly staff and smooth transactions.

That does not change the reality of what is happening now.

For new money, the answer is simple.

We do not consider Oxford Gold Group an acceptable choice today.

What To Do If You Already Invested With Oxford Gold Group

If you already sent funds to Oxford Gold Group and are not sure whether your metals were ever delivered, here is the practical order we suggest.

This is not legal advice, but it is the basic first aid in a situation like this.

One, Gather all your paperwork

Collect:

• Statements from your custodian
• Any trade confirmations from Oxford
• Emails or letters that describe the metals you supposedly bought
• Any letters from the depository or custodian, especially if they mention an unfilled order or similar language

Keep a timeline of key dates, including when money left your original account, when it hit the custodian, and when it was supposed to be converted into metals.

Two, Contact the depository directly

Do not assume metals are there just because a sales person said so.

Call the depository that was supposed to hold your metals, such as Delaware Depository or a facility in Utah, and ask very clearly:

• Do you have any metals in my name or in my IRA account?
• If yes, what coins or bars, what quantities, and on what date were they received?
• If no, has there ever been an attempted shipment associated with my account?

ABC7 reported investors whose depository told them it never received the metals, even though they had been told otherwise.

Three, Speak with your custodian

If the depository confirms there are no metals, speak with the IRA custodian about:

• Whether the order is marked as unfilled
• Whether any internal investigation is underway
• Whether they have guidance for filing claims or complaints

ABC7 reported Equity Trust letters saying it no longer worked with Oxford Gold Group.

Four, Check the bankruptcy case before you spend money on anything else

SafeOunce (October 2, 2026) lists an involuntary Chapter 7 case, In re Oxford Gold Group, No. 2:24-bk-16947-NB (Bankr. C.D. Cal.), filed August 28, 2024, with an order for relief on October 15, 2024 and a claims deadline it gives as March 12, 2026. We have not read that docket, and if that deadline is accurate it has passed — which is exactly why you should confirm the current position on the docket itself rather than on any review site, including this one. The docket is available through PACER or CourtListener by case number. Also note the CFTC told ABC7 that recovery in cases like this is “highly problematic” because such operators move quickly.

Five, File complaints with regulators and consumer agencies

Consider reporting to:

• The CFTC, through its tip and complaint form at cftc.gov
• The California Department of Financial Protection and Innovation, which told ABC7 in August 2024 that it has an anti-fraud statute it can use even where a metals company is not required to register
• Your own state financial regulator or attorney general
• The FBI, which ABC7 reported is involved
• The Better Business Bureau

Reporting does not guarantee recovery, but it creates a record.

Six, Consult an attorney experienced in financial fraud

At this point you are no longer dealing with a simple customer service issue, you are dealing with potential loss of retirement savings.

Look for an attorney or firm that:

• Has experience with investment or consumer fraud
• Understands class actions and how they work
• Knows the precious metals space, if possible

Because there is already at least one proposed class action related to Oxford Gold Group, your attorney may be able to connect you with that effort or help you decide whether to pursue an individual claim.

Better Alternatives If You Still Want A Gold IRA

The fact that Oxford has gone off the rails does not mean the entire precious metals industry is rotten.

It does mean you need to be picky.

Below are the two operating dealers this site reviews in depth. We have an affiliate relationship with both, and what follows is drawn from the public records and company documents dated in each entry — not from any purchase or sales call we made.

Augusta Precious Metals

Augusta Precious Metals is an operating dealer with a very different public record from Oxford’s, although no dealer is risk-free.

Key points from independent sources:

• Augusta’s FAQ, as read on October 7, 2026, stated a $50,000 minimum initial purchase and flat fees of $50 setup, $125 custodian and $110 storage and insurance ($285 in year one, $235 after). We could not re-read the site on October 30, 2026, and third-party sites list different figures, so get an itemized fee schedule in writing. See our Augusta review.
• Augusta says it cannot legally guarantee that it will buy metals back.
• Money.com labels Augusta “Best for Educational Resources” (its editorial label, not an industry award), and also lists “Hard to find fee information online” as a drawback.

Augusta is one of the two operating dealers we review in depth; read the full review before deciding.

American Hartford Gold. We did not verify American Hartford Gold’s current BBB rating, review counts, minimum, promotions or buyback terms for this update (November 3, 2026). If you are comparing it, open its live BBB and Trustpilot profiles and ask for an itemized fee schedule in writing. Our American Hartford Gold review and rollover guide cover the mechanics.

If you have $25,000 to $50,000 to move, Goldco states a $25,000 minimum (Goldco’s general requirement, per our Goldco review, last fact-checked October 21, 2026 — confirm it with Goldco before you move money).

Read our Goldco review: minimum, fees and how its rollover works →

Pros And Cons Of Oxford Gold Group Today

It feels strange to talk about “pros” when a company has this kind of record, but for completeness, here is how we see it.

What used to be positive

• Offered gold, silver, platinum, and palladium products when operating
• A learning center and investment guides for beginners, as described by third-party reports
• Full service help with rollovers and storage setup, as described by third-party reports

The serious drawbacks now

• BBB accreditation revoked June 25, 2024 (per LendEDU); F rating per SafeOunce (October 2, 2026)
• Complaints, reported by ABC7 and the BBB, about metals not reaching depositories even after money left retirement accounts
• Media investigations, legal scrutiny, and reports of the office appearing closed
• Investors quoted by ABC7 who say they never received the metal they paid for

At this point, whatever strengths the company used to have are overshadowed by the risk.

Final Verdict, Should You Invest With Oxford Gold Group

If you are serious about protecting your retirement, you cannot ignore what has happened to Oxford Gold Group.

For a while, it looked like a normal player in the gold IRA space.

Today, you have:

• BBB accreditation revoked June 25, 2024 (per LendEDU) and an F rating per SafeOunce (October 2, 2026)
• ABC7 reported 95 BBB complaints against Oxford as of July 5, 2024, and the BBB revoked the company’s accreditation on June 25, 2024 (per LendEDU). We could not read the BBB profile for this update, so we give no current complaint count.
• Investigative reports, legal actions, and investors who say their retirement savings are in limbo
• ABC7 reported an unanswered phone and an empty office in 2024; the old domain now serves an unrelated page

That is not a company you trust with your life savings.

Our verdict as of November 3, 2026 is simple.

I do not recommend Oxford Gold Group for any new IRA or cash precious metals purchase.

If you want to move part of your retirement into gold and silver, focus instead on firms that have:

• A+ ratings with the BBB and clean records
• Transparent fee structures that are clearly spelled out
• Years of operation without a trail of missing metal complaints

The two operating companies we review in depth are Augusta Precious Metals and Goldco. Neither is risk-free, and each criterion above should be checked against current records.

Frequently Asked Questions About Oxford Gold Group

Is Oxford Gold Group still in business

As of November 3, 2026, Oxford Gold Group appears to be out of business.

ABC7 reported in 2024 that the Beverly Hills office appeared closed and the website appeared down. The old domain now serves an unrelated page, and news outlets describe the company in the past tense.

Why did the Better Business Bureau revoke Oxford Gold Group’s accreditation

The BBB revoked Oxford Gold Group’s accreditation on June 25, 2024, “for failure to address disputes in good faith,” according to LendEDU, after a wave of complaints about undelivered metals and unresponsive service. SafeOunce reports an F rating, the lowest letter grade, as of October 2, 2026.

Are there any people who had a good experience with Oxford?

Yes, older reviews describe friendly staff and smooth transactions.

The problem is that those past experiences do not erase the recent pattern of serious complaints, missing metals, and investigations. When it comes to your retirement, the current risk is what matters.

What should I look for instead when choosing a gold IRA company

When we compare gold IRA companies today, we look for:

• An A+ rating and, ideally, accreditation at the Better Business Bureau
• Strong scores at Business Consumer Alliance and other independent platforms
• Transparent and written fee structures, not vague promises over the phone
• Clear separation between custodian, dealer, and depository
• A track record of actually delivering metals to the vault, confirmed by years of clean reviews

Two companies we review in depth are Augusta Precious Metals and Goldco. Check each criterion above against current records, since figures change.