Oxford Gold Group Review 2025, What Really Happened And What To Do With Your Money Now

When I first started looking at Oxford Gold Group a few years back, they looked just like many other precious metals companies I cover.

A Beverly Hills office, polished marketing, a big focus on gold IRAs, and lots of happy reviews.

Back then, if you searched for ?Oxford Gold Group review?, you would mostly see five star praise and very normal complaints here and there.

That story has changed in a very serious way.

Since mid twenty twenty four, Oxford Gold Group has been hit with waves of complaints, a revoked Better Business Bureau accreditation, media investigations, and reports that retirement money was sent to them and metals never showed up in the depository. The company website has been taken down and the business appears to be out of operation.

Because this is retirement money we are talking about, I am not going to sugarcoat anything in this review.

You will see:

? What Oxford Gold Group used to offer
? How their gold IRA process worked when they were still operating
? What changed in twenty twenty four and twenty twenty five
? The current ratings, complaints, and investigations
? What to do if you already sent them money
? Which companies I recommend instead if you still want a gold IRA

If you simply want to skip Oxford completely and see the companies that are actually trusted today, you can go straight to my list of best gold IRA companies for twenty twenty five, where Augusta Precious Metals and American Hartford Gold stand out with A plus BBB ratings and thousands of positive reviews.

Quick Summary, Oxford Gold Group At A Glance

Name
Oxford Gold Group

Type of company
Precious metals dealer and gold IRA provider

Location
Beverly Hills, California

Founded
Around twenty seventeen to twenty eighteen

Main services when operating
? Direct sale of gold, silver, platinum, and palladium
? Precious metals IRA rollovers with storage in third party depositories

Current status in twenty twenty five
Website taken down, office reported closed, multiple complaints about undelivered metals, federal and state investigations and a proposed class action lawsuit. The company is treated as out of business by major reviewers.

Better Business Bureau
F rating, accreditation revoked June twenty fifth, twenty twenty four after a surge in complaints about metals never reaching the depository and unresponsive customer service.

Trustpilot
Rating has fallen to below two out of five, with many recent one star reviews claiming large retirement rollovers where metals were never delivered to the depository.

ConsumerAffairs and other platforms
Multiple recent reviews claim that money was sent, but coins never arrived at the storage facility, and that custodians like Equity Trust stopped working with Oxford after many similar complaints.

My rating in twenty twenty five
I do not recommend Oxford Gold Group for any new investment. Risk of loss is simply too high compared with better options that actually have clean records.

Important Warning, Read This Before You Invest A Dollar

If you are reading this review because you are thinking about rolling a traditional IRA or 401 k into a gold IRA with Oxford, you need to know this first.

Starting in late twenty twenty three and especially through twenty twenty four:

? Investors reported moving tens of thousands and sometimes hundreds of thousands from retirement accounts into Oxford Gold Group for precious metals purchases.
? The metals were supposed to be held by custodians such as Equity Trust and stored in depositories like Delaware Depository or facilities in Utah.?
? Months later, and in some cases over a year later, the depositories reported that they never received the metals at all.

ABC seven in Los Angeles ran an investigation in July and August twenty twenty four showing investors all over the United States who say their retirement savings were moved into Oxford and the gold never appeared, while the Beverly Hills office closed and the website disappeared.

A legal analysis published in September twenty twenty four reports that Oxford Gold Group is facing a proposed class action lawsuit and federal investigation over allegations that it took client money and failed to buy and deliver metals as promised.

Because of this, I consider Oxford Gold Group a company you research now only for the sake of understanding what went wrong, not as a place to send new money.

What Oxford Gold Group Used To Be

When I first reviewed Oxford Gold Group years ago, I was looking at a very different picture.

The company presented itself as a precious metals dealer based in Beverly Hills that wanted to help everyday investors move part of their retirement into physical gold and silver. Their marketing leaned heavily on themes like:

? Protection from inflation and market volatility
? Diversification away from stocks and bonds
? The safety of tangible metals in secure storage

On paper, they offered the same core services you see from other gold IRA firms:

? Selling coins and bars in gold, silver, platinum, and palladium?
? Helping open a self directed IRA with a third party custodian
? Coordinating shipment of IRA approved metals to IRS approved vaults such as Delaware Depository

They also had:

? A learning center with general articles about precious metals and retirement
? A free ?IRA kit? that explained how gold IRAs work
? Phone based sales teams that walked callers through the rollover process

When I called them in those earlier days, the conversation sounded very much like a standard educational sales call in this industry. The representative walked me through why some clients move a slice of their retirement into metals, what a self directed IRA is, and how the storage arrangements work.

Nothing in that first call hinted at the mess that would come later.

How Their Gold IRA Process Was Supposed To Work

When Oxford was still operating, the basic gold IRA process looked like this, based on my own due diligence and what was publicly described on their site and by other reviewers.

Step one, Open a self directed IRA

You would speak with one of their representatives and open a self directed IRA through a custodian such as Equity Trust or STRATA. The custodian is the company that actually administers your IRA account.

The representative would help with paperwork and talk you through contribution limits and rollover rules.

Step two, Fund the account

You could fund the new IRA in two ways:

? A transfer or rollover from an existing IRA, Roth IRA, SEP IRA, or 401 k
? A new contribution, if you met IRS rules

In many of the later complaints, clients describe large rollovers from employer plans, for example fifty thousand dollars, one hundred twenty five thousand dollars, or more, being moved from a traditional account through a custodian to Oxford for metals purchases.

Step three, Choose precious metals

Once funds were available, you would pick eligible coins and bars, usually from a list of popular IRA approved products such as American Gold Eagles, Canadian Maple Leafs, and certain bars and rounds in gold, silver, platinum, and palladium.

A representative would typically recommend a mix based on your stated goals, with a focus on gold and silver for most retirement accounts.

Step four, Ship to depository

The metals for IRA accounts are not shipped to your home. They are supposed to go directly from the dealer to an IRS approved storage facility such as Delaware Depository or other vaults that work with custodians.

At this point, the depository should receive the metals, record the holdings under your IRA account, and send confirmation to the custodian.

Step five, Hold, track, and eventually liquidate

Once the metals are in storage, you hold them inside the IRA, the same way you would hold mutual funds or stocks. At retirement age you can sell them for cash in the IRA or, in some cases, take delivery.

That is the theory.

The problem is that, beginning in late twenty twenty three, a disturbing number of investors say the process broke down at the most critical step.

The metals never showed up.

What Changed In Twenty Twenty Four And Twenty Twenty Five

Here is where we move from ?normal gold IRA firm? into ?serious red flag territory?.

From the middle of twenty twenty three onward, complaints began to surface in places like the Better Business Bureau, ConsumerAffairs, and independent forums that followed the same pattern.

The pattern looks like this:

? Investor rolls a large retirement account into a self directed IRA.
? Custodian sends money to Oxford Gold Group to buy metals.
? The client is told the metals will arrive at the depository in a few weeks.
? Months pass, sometimes a year or more, and the depository still reports no metals on file for that account.
? The investor starts calling Oxford repeatedly, often reaching voicemail or getting promises of follow up that never happens.

The Better Business Bureau opened an investigation and, on June twenty fifth, twenty twenty four, revoked Oxford Gold Group?s accreditation, eventually assigning the firm an F rating because of the volume and nature of the complaints and the company?s failure to respond in good faith.

ABC seven in Los Angeles reported that:

? The Beverly Hills office was closed and empty
? The company?s website was taken down
? Customers in several states said their retirement money was gone and that their metals never arrived at the depository
? Regulators in California were looking at the situation under state anti fraud laws

A legal commentary in September twenty twenty four noted that Oxford Gold Group was facing federal investigation and a proposed class action lawsuit, with allegations that client funds were not invested in metals at all but misused.

By twenty twenty five, major review sites now describe Oxford Gold Group as out of business, with the website offline and no reliable way for new or existing clients to reach the company.

Current Ratings And Complaints Snapshot

Because you are likely comparing companies right now, it helps to see the contrast in a simple view.

Oxford Gold Group, twenty twenty five

? Better Business Bureau, F rating, accreditation revoked, more than one hundred complaints in three years, and dozens in the most recent twelve months, many mentioning missing metals and unreturned calls.?
? Trustpilot, rating dropped to under two out of five, with recent reviews calling the company a scam and describing undelivered gold and silver for IRA depositories.?
? ConsumerAffairs and other platforms, multiple detailed reviews saying custodians like Equity Trust never received the metals, even though money was sent to Oxford months before.?
? News and industry coverage, television investigations, legal analysis, and precious metals outlets all describe a pattern of complaints and the company ceasing operations.

Compare that with companies I actually recommend in twenty twenty five

Augusta Precious Metals

? A plus rating at the Better Business Bureau, top grades at Business Consumer Alliance, and hundreds of near-perfect customer reviews across independent platforms.

American Hartford Gold

? A plus BBB rating and thousands of four point seven to four point eight star reviews on Trustpilot, ConsumerAffairs, Google, and other platforms, with billions of dollars in metals delivered. That is a completely different risk profile.

Is Oxford Gold Group Legit In Twenty Twenty Five

This is the most important question for you.

A few years ago, I would have answered something like ?yes, they are a real dealer, but you should still compare them with other firms?.

Today, with the information we have now, I would not trust new retirement funds to this company.

Here is why:

? Their BBB accreditation has been revoked and they hold an F rating.?
? Television investigations and written reports show real investors who moved retirement money into Oxford and never saw metals arrive at the vault.?
? Legal commentary and industry outlets describe federal investigations and class action litigation that allege misuse of client funds.?
? The office is closed, the website is down, phone numbers are not answered, and partners like Equity Trust have cut ties after seeing many unfilled orders.

There may still be individual investors who had a good experience years ago. In fact, if you scroll back far enough on Trustpilot you will see many five star reviews from twenty twenty two and early twenty twenty three describing friendly staff and smooth transactions.

That does not change the reality of what is happening now.

For new money, the answer is simple.

I do not consider Oxford Gold Group a safe or acceptable choice in twenty twenty five.

What To Do If You Already Invested With Oxford Gold Group

If you already sent funds to Oxford Gold Group and are not sure whether your metals were ever delivered, here is the practical order I recommend.

This is not legal advice, but it is the basic first aid in a situation like this.

One, Gather all your paperwork

Collect:

? Statements from your custodian
? Any trade confirmations from Oxford
? Emails or letters that describe the metals you supposedly bought
? Any letters from the depository or custodian, especially if they mention ?order unfilled? or similar language

Keep a timeline of key dates, including when money left your original account, when it hit the custodian, and when it was supposed to be converted into metals.

Two, Contact the depository directly

Do not assume metals are there just because a sales person said so.

Call the depository that was supposed to hold your metals, such as Delaware Depository or a facility in Utah, and ask very clearly:

? Do you have any metals in my name or in my IRA account
? If yes, what coins or bars, what quantities, and on what date were they received
? If no, has there ever been an attempted shipment associated with my account

Several complaints describe the moment when the depository confirmed they never saw the metals, even though the client had been told otherwise.

Three, Speak with your custodian

If the depository confirms there are no metals, speak with the IRA custodian about:

? Whether the order is marked as unfilled
? Whether any internal investigation is underway
? Whether they have guidance for filing claims or complaints

Some custodians have already told clients they are no longer doing business with Oxford Gold Group because of the pattern of undelivered metals.

Four, File complaints with regulators and consumer agencies

Consider filing with:

? The Better Business Bureau
? Your state financial regulator or department of financial protection
? Consumer Financial Protection Bureau, if applicable
? Federal regulators if your attorney suggests it

Regulators in California have already said they can act when they see misappropriation of customer funds or deceptive practices in precious metals sales.

Five, Consult an attorney experienced in financial fraud

At this point you are no longer dealing with a simple customer service issue, you are dealing with potential loss of retirement savings.

Look for an attorney or firm that:

? Has experience with investment or consumer fraud
? Understands class actions and how they work
? Knows the precious metals space, if possible

Because there is already at least one proposed class action related to Oxford Gold Group, your attorney may be able to connect you with that effort or help you decide whether to pursue an individual claim.

Better Alternatives If You Still Want A Gold IRA

The fact that Oxford has gone off the rails does not mean the entire precious metals industry is rotten.

It does mean you need to be picky.

Here are the two names that consistently stand out when I compare fees, transparency, and complaints.

Augusta Precious Metals

When I call Augusta, the experience is completely different from the disaster stories you see with Oxford in twenty twenty four.

Instead of pressure, they focus on one to one education. They walk you through how a gold IRA really works, what fees you pay, and what kind of metals you are actually buying.

Key points from independent sources:

? A plus rating with the Better Business Bureau and top scores with Business Consumer Alliance and other major review outlets.?
? Thousands of five star reviews across platforms, with very few unresolved complaints.
? Focus on retirement sized accounts and a clear, flat style fee structure, with low annual storage and custodial costs compared with many competitors.

If you want a firm that leans hard into education and long term client relationships, Augusta sits at the top of my list.

American Hartford Gold

American Hartford Gold sits in a different position. They are often highlighted as one of the best overall gold IRA providers for investors who want:

? Lower minimums than Augusta
? Strong promotional offers such as free silver and waived IRA fees for qualifying rollovers
? A simple and clear buyback promise

Independent sources note:

? A plus BBB rating and accreditation since twenty sixteen.?
? Trustpilot scores around four point seven to four point eight out of five with over a thousand reviews.?
? Billions of dollars in metals delivered and recognition as one of the faster growing financial services firms in the United States.

If you want a balance between accessibility, reputation, and promotions, American Hartford Gold is usually the first company I look at.

Pros And Cons Of Oxford Gold Group Today

It feels strange to talk about ?pros? when a company has this kind of record, but for completeness, here is how I see it.

What used to be positive

? Wide range of gold, silver, platinum, and palladium products when they were operating?
? A learning center and investment guides that helped beginners understand gold IRAs
? Full service help with rollovers and storage setup

The serious drawbacks now

? F rating at the BBB with accreditation revoked
? Many detailed complaints about metals never reaching depositories even after money left retirement accounts
? Media investigations, legal scrutiny, and reports of the office closing and website disappearing?
? Multiple real investors saying their retirement plans are ruined because they never received the gold they paid for At this point, whatever strengths the company used to have are completely overshadowed by the risk.

Final Verdict, Should You Invest With Oxford Gold Group

If you are serious about protecting your retirement, you cannot ignore what has happened to Oxford Gold Group.

For a while, it looked like a normal player in the gold IRA space.

Today, you have:

? Revoked accreditation and an F rating at the BBB
? Hundreds of complaints and painful stories about missing metals
? Investigative reports, legal actions, and investors who say their retirement savings are in limbo
? A company that no longer answers phones or maintains an active website

That is not a company you trust with your life savings.

My personal verdict in twenty twenty five is simple.

I do not recommend Oxford Gold Group for any new IRA or cash precious metals purchase.

If you want to move part of your retirement into gold and silver, focus instead on firms that have:

? A plus ratings with the BBB and clean records
? Transparent fee structures that are clearly spelled out
? Years of operation without a trail of missing metal complaints

For me, that short list starts with names like Augusta Precious Metals and American Hartford Gold, which continue to be recognized by independent financial publications as top choices for gold IRAs.

Frequently Asked Questions About Oxford Gold Group

Is Oxford Gold Group still in business

Based on what I see in twenty twenty five, Oxford Gold Group is effectively out of business.

The website has been taken down, the Beverly Hills office is reported closed, and major outlets now describe the company in the past tense, focusing on complaints and investigations instead of active services.

Why did the Better Business Bureau revoke Oxford Gold Group?s accreditation

The BBB revoked Oxford Gold Group?s accreditation in June twenty twenty four after an escalating wave of complaints, especially about undelivered metals and unresponsive customer service. The firm currently carries an F rating, which is the lowest possible. Are there any people who had a good experience with Oxford

Yes, if you scroll back to earlier years you will find many five star reviews that talk about friendly staff and smooth transactions.

The problem is that those past experiences do not erase the recent pattern of serious complaints, missing metals, and investigations. When it comes to your retirement, the current risk is what matters.

What should I look for instead when choosing a gold IRA company

When I compare gold IRA companies today, I look for:

? A plus rating and, ideally, accreditation at the Better Business Bureau
? Strong scores at Business Consumer Alliance and other independent platforms
? Transparent and written fee structures, not vague promises over the phone
? Clear separation between custodian, dealer, and depository
? A track record of actually delivering metals to the vault, confirmed by years of clean reviews

Companies like Augusta Precious Metals and Goldco fit those criteria today, which is why I consider them better choices for most investors.